Contact Us
Business Information
Brand: Kaldrevo
Legal Company Name: Gansu Wanggongzi Trading Co., Ltd.
Business Owner: Shi Yanqiu
Business Address: Shop 001, 2nd Floor, No. 310 Heping Avenue, Heping Village, Heping Town, Yuzhong County, Lanzhou, Gansu, China
Email: service@kaldrevo.com
Phone: +86 157 6876 0517
Website: kaldrevo.com
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET), observing Eastern Standard Time or Eastern Daylight Time as applicable.
Kaldrevo is owned and operated by Gansu Wanggongzi Trading Co., Ltd. Contact our customer support team for product questions, order assistance, delivery concerns, returns, or privacy requests.
The Best Way to Reach Us
Email service@kaldrevo.com with a clear description of your question. You may send an email at any time; messages are reviewed during the customer service hours listed above.
Our telephone number is a China-based number. International calling charges may apply depending on your provider.
For Order Assistance
Please include:
- Your order number.
- The name and email address used at checkout.
- The item involved and a description of the issue.
- Relevant photographs for damaged, defective, or incorrect items, where reasonably available.
Never send a full payment card number, card security code, account password, or one-time verification code.
Our business address is not a designated return warehouse. Please request a return before sending a parcel. We will provide the appropriate return address and instructions after reviewing your request.
Quick Policy Overview
- Order processing: 1–3 business days after payment confirmation.
- Estimated transit: 10–20 business days after dispatch.
- Return request window: 30 calendar days after delivery.
For complete terms, visit our Shipping Policy, Return & Refund Policy, and FAQ.