Shipping Policy
Order processing: 1–3 business days after payment confirmation.
Estimated transit: 10–20 business days after dispatch.
Estimated total time: 11–23 business days from payment confirmation, combining processing and transit.
Shipping charges: Calculated and displayed at checkout before payment.
1. Delivery Areas
We accept orders for delivery addresses supported at checkout, including eligible United States destinations. If your address cannot be selected or no shipping method is offered, delivery is not currently available to that address.
Availability for PO boxes, APO/FPO addresses, Alaska, Hawaii, and U.S. territories depends on the available shipping service. Do not assume these destinations are supported unless checkout accepts them.
2. Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Processing includes order verification, preparation, and handoff for shipment.
Business days are Monday through Friday, excluding relevant public holidays. Orders requiring additional verification may take longer; we will communicate material delays rather than silently extending the processing period.
3. Estimated Transit Time
Estimated transit time is 10–20 business days after dispatch. This is separate from processing time. Carrier schedules, customs checks, severe weather, and seasonal volume can affect arrival.
Tracking creation alone does not necessarily mean a parcel has been handed to the carrier.
4. Shipping Fees and Import Charges
Available shipping methods and charges are shown at checkout before you place your order. Any free-shipping offer applies only when its conditions are expressly displayed and reflected in checkout.
Applicable sales taxes collected by the store are shown before payment. Cross-border deliveries may also involve import duties or customs charges not included in checkout unless expressly stated. These charges depend on the destination and shipment; contact support before ordering if you need clarification.
5. Fulfillment and Shipping Origin
Orders may be fulfilled by our business or third-party fulfillment partners. Depending on the item and inventory allocation, fulfillment may occur outside the United States and involve cross-border transportation.
A U.S. delivery destination does not mean an item ships from a U.S. warehouse. Contact support before ordering if the shipping origin is material to your decision.
6. Tracking and Separate Shipments
Shipment confirmation and available tracking information will be sent to the email address used at checkout. Initial tracking updates may take several business days to appear.
Items may arrive in separate parcels. We will provide available tracking details for each shipment, and will not add shipping charges after purchase without your agreement.
If we cannot ship within the promised processing period, we will notify you, explain the revised timing when known, and offer the choice of agreeing to the delay or canceling the unshipped merchandise for a prompt refund, as required by applicable law.
7. Delayed, Lost, or Missing Packages
If tracking stops updating for an extended period or the estimated delivery window passes, contact support through our Contact Us page with your order number.
We will investigate with the carrier or fulfillment partner and arrange an appropriate resolution, including replacement or refund where warranted. A “Delivered” tracking scan does not automatically close a missing-package claim.
If tracking shows delivery but you cannot locate the parcel, check nearby delivery locations and household members, then notify us promptly so we can investigate.
8. Address Changes and Delivery Problems
Review your address before payment. Request changes immediately; we can update an address only where fulfillment can still be changed.
For returned or undeliverable parcels, we will review the cause and discuss available redelivery or refund options. Any proposed customer-paid redelivery cost will be disclosed for approval. Errors attributable to us will be resolved at no additional cost to you.