Terms of Purchase

Kaldrevo is owned and operated by Gansu Wanggongzi Trading Co., Ltd., the seller of record for purchases made through this store. These terms explain the conditions applicable to your order.

1. Placing and Accepting Orders

Review your selected products, delivery address, quantities, currency, and total before submitting an order. You must be legally capable of purchasing and authorized to use the payment method.

Your order is an offer to purchase. An automated acknowledgment confirms receipt, not acceptance. Acceptance occurs when we dispatch the order and send shipment confirmation. Your cancellation and refund rights remain available before acceptance.

2. Product Information and Suitability

Each product page describes the item offered and any included components. Styling props are excluded unless expressly included. Check dimensions, installation requirements, compatible surfaces, and care instructions before ordering.

Screen settings may affect perceived colors, but products must still conform materially to their descriptions. We do not guarantee plant growth, rooting, germination, or compatibility with every sofa, drawer, or installation surface.

3. Prices, Payment, and Availability

The applicable currency, shipping charge, and taxes collected by the store are shown at checkout before payment. Additional bank conversion charges and potential import charges are addressed in our payment and shipping policies.

Prices and availability may change for future purchases. If a material pricing or stock error affects your order, we will contact you to agree on a correction or provide cancellation and refund. We will not substitute products or charge more without your agreement.

4. Fulfillment and Delivery

Orders may be fulfilled by us or fulfillment partners, including facilities outside the United States. Delivery timing is estimated rather than guaranteed unless expressly agreed otherwise.

If dispatch cannot occur within the promised processing period, we will provide appropriate notice and the choice of accepting a delay or canceling unshipped merchandise for a prompt refund, as required by law.

We remain responsible for reviewing delivery issues and arranging an appropriate resolution. Carrier handoff or a delivery scan does not automatically eliminate our obligations. See our Shipping Policy.

5. Cancellations and Changes

Contact us immediately if you need to cancel or change an order. Requests can be accommodated before dispatch or before fulfillment reaches a stage that cannot reasonably be stopped.

Successfully canceled orders incur no cancellation fee, and refunds are issued promptly to the original payment method. If dispatch cannot be stopped, the return policy applies.

6. Returns and Refunds

Eligible change-of-mind returns must be requested within 30 calendar days after delivery and meet the condition requirements in our Return & Refund Policy.

Customers pay return shipping for preference-based returns. For items that arrive damaged, defective, incorrect, or materially misdescribed, we will arrange an appropriate solution at no additional cost to the customer.

Approved return refunds are issued to the original payment method within 5–10 business days after receipt and inspection. No restocking fee applies. Payment-provider posting time may be additional.

7. Product Issues and Mandatory Rights

Notify us of product problems with your order details and reasonably available supporting information. Remedies may include replacement, refund, or another appropriate solution consistent with applicable law.

The voluntary return window does not remove rights relating to defective or misdescribed goods that continue under applicable law. No blanket warranty disclaimer overrides legally required protections.

8. Related Policies and Order Records

Our Terms of Service, Shipping Policy, Return & Refund Policy, Payment & Security, and Privacy Policy provide further information.

Keep your order acknowledgment and shipment messages for reference. Later policy changes do not retroactively reduce the rights attached to an existing purchase.

9. Questions and Disputes

Use the Business Information above to request assistance. We will review concerns in good faith. These terms do not impose mandatory arbitration or waive rights and remedies that cannot lawfully be excluded under applicable federal or state law.