Return & Refund Policy
Return request window: Within 30 calendar days after delivery.
Preference-based return shipping: Paid by the customer.
Damaged, defective, or incorrect items: Appropriate resolution at no additional cost to the customer.
Restocking fee: None.
Approved return refunds: Issued within 5–10 business days after receipt and inspection.
1. Return Eligibility
For a change-of-mind return, request authorization within 30 calendar days after delivery. Items must be unused, unwashed, unassembled where applicable, and in their original condition, with included parts and original packaging.
These condition requirements do not prevent claims concerning products that arrived damaged, defective, incorrect, or materially different from their description.
No additional final-sale or return exclusions apply unless clearly disclosed before purchase and permitted by law. Mandatory consumer rights remain unaffected.
2. How to Request a Return
- Contact customer support through our Contact Us page within the applicable window.
- Provide your order number, the item involved, and the reason for the return.
- For a product issue, include relevant photographs or other reasonably available information.
- Wait for the return instructions and appropriate return address.
- Pack the approved item securely and send it within 14 calendar days after receiving authorization, unless another period is agreed.
Do not send returns to the business registration address or automatically use the address printed on the original parcel. The correct return facility depends on the item and fulfillment arrangement and may be outside the United States. Request the destination before purchasing return postage.
3. Return Shipping Costs
Preference-based returns: You are responsible for return shipping costs, including applicable return customs charges. Costs depend on the carrier, parcel, and return destination. Tracked shipping is recommended.
Our error or a product problem: If an item arrives damaged, defective, incorrect, or materially different from its description, we will arrange an appropriate replacement, refund, or return solution at no additional cost to you, including necessary return shipping.
4. Damaged, Defective, or Incorrect Items
Contact support promptly after discovering the issue. Keep the item and packaging where reasonably possible while we review the case. We may request information needed to assess the problem, but reasonable claims will not be rejected solely because an unboxing video is unavailable.
5. Refund Amount and Timing
After an approved return is received and inspected, we will notify you of the outcome and issue any approved refund to the original payment method within 5–10 business days.
For preference-based returns, refunds cover the returned item's purchase price and applicable refundable tax. Original delivery charges are not refunded unless required by law. No restocking fee is charged.
For confirmed merchant-error or product-issue claims, the resolution will include applicable delivery charges attributable to the affected item. Your payment provider may require additional time to post an issued refund.
Where a refund is agreed without a return, it will be issued within 5–10 business days after approval, or sooner where legally required.
6. Cancellations and Exchanges
Request cancellation or order changes as soon as possible. We will accommodate requests where the order has not been dispatched or entered a fulfillment stage that cannot reasonably be stopped. No cancellation fee applies to successfully canceled orders.
Approved cancellation refunds are issued promptly to the original payment method. If dispatch cannot be stopped, the return process applies. For an exchange, contact support to arrange an eligible return and a separate replacement order.
7. Questions or Review Requests
If a request is declined, we will explain the reason. You may provide additional information and request a review through our Contact Us page. Nothing in this policy limits rights that cannot lawfully be excluded.